What was the setup in the call center? Where did the 911 call come into? The BPD....or a call center somewhere? Most call centers have multiple stations...and the dispatchers have to be able to transmit the information via radio at the same time they're getting the information over the phone--they have to know how to type. Were they equipped with a mapping system? There's a lot of things going on during the call that the dispatchers have to do, and some could involve typing to access databases, etc.